“For the first time in years I felt understood. The vocational plan was practical and realistic — I returned to meaningful work within six months.”
Australia’s only Veteran Rehabilitation Specialist Provider
Rehabilitation that
Rehabilitation that
changes lives
National DVA-contracted provider. Over 15 years supporting veterans and their families with superior, client-centred care across metro, regional and remote Australia.
ORIGIN
About Helping Heroes
Helping Heroes is Australia’s only Veteran Rehabilitation Specialist Provider. We are a national rehabilitation provider contracted with the Department of Veterans’ Affairs to deliver Rehabilitation Services exclusively to the veteran community.
Founded in 2014 by Craig Rivett after identifying a clear gap in the market for dedicated veteran rehabilitation support, Helping Heroes has grown into a trusted national provider with over a decade of specialist experience supporting injured veterans and their families.
Our expertise sits at the intersection of clinical rehabilitation, vocational recovery and psychosocial support. We apply a true biopsychosocial approach — addressing biomedical, psychological and social factors together — so that recovery is meaningful, sustainable and centred on the individual and their family.
Based in Norwood, South Australia, with a national footprint and comprehensive telehealth capability, we deliver services across metro, regional and remote Australia. Our multidisciplinary team includes Occupational Therapists, Exercise Physiologists, Physiotherapists, Social Workers, Rehabilitation Consultants and Nurses.
For more information on DVA’s Rehabilitation Services, please visit the DVA website.
Our Mission
To provide superior quality, proactive and passionate rehabilitation and assessment services that have a life changing impact on our Veteran clients and their families.
PROCESS
How it works
A clear, supportive pathway from first contact through to sustainable outcomes.
1
Referral
Via DVA, GP or self-enquiry. We confirm eligibility and suitability.
2
Assessment
Comprehensive evaluation of needs, goals, barriers and strengths.
3
Plan
Personalised rehabilitation plan co-designed with you and your supports.
4
Support
Active delivery of services with regular review and adjustment.
5
Outcomes
Sustainable independence, wellbeing and meaningful participation.
OUTCOMES
Stories of impact
Real outcomes from the veterans we support. Names and details have been changed to protect privacy.
“The psychosocial support helped me rebuild routines and confidence. I now manage my health independently and stay connected with my community.”
“The worksite assessment and employer liaison made my return to work safe and sustainable. The team treated me as a person, not a case number.”
National provider — every state & territory
Helping Heroes delivers services in person throughout every state and territory of Australia, including regional and remote communities. This is achieved through a combination of over 50 employees and a large network of contracted specialist providers. Our multidisciplinary team includes Occupational Therapists, Exercise Physiologists, Physiotherapists, Social Workers, Rehabilitation Consultants and Nurses, supported by comprehensive telehealth where appropriate.
Occupational Therapists
Exercise Physiologists
Physiotherapists
Social Workers
Rehabilitation Consultants
Nurses
Frequently asked questions
Common questions from veterans, families and referrers.
Eligibility is determined by the Department of Veterans’ Affairs. If you have an accepted condition under relevant legislation and have been referred for rehabilitation, you may be able to choose Helping Heroes as your provider. Contact us or your DVA delegate to confirm.
Yes. We provide comprehensive telehealth support so veterans in regional and remote areas can access the same high-quality services as those in major cities.
Your consultant will take time to understand your history, current situation, goals and any barriers. Together you will begin shaping a personalised rehabilitation plan focused on meaningful outcomes.
Visit our For Referrers page or contact us directly. We accept referrals via the usual DVA channels and can discuss suitability and next steps promptly.
Yes. We treat all personal and health information with the highest regard for privacy and confidentiality. Please see our Privacy & Confidentiality information for full details.
Ready to take the next step?
Helping Heroes strive for equitable and non-judgemental treatment of all individuals. We understand the power of an individual’s story.